Customer Support Zone - The Iron Case
Have any questions? We'd love to hear from you.
Shipping & Tracking
Track my order
Once your order has been shipped, you will receive an email with the tracking information. If it's been more than 48 hours since you placed your order and you haven't received this email, please reach out via our chat for assistance.
Click here to find your tracking number and see your order status.
If you haven't received any order or shipping confirmation emails, please refer to the "ORDERS" section below.
Shipping time
The shipping time varies depending on the destination, but the average time is 2-5 working days.
Lost parcel
In the next step, you will have an option between a replacement item or a refund.
We apologize for any inconvenience and will do our best to help you with this matter.
Thank you for your understanding and patience during this process.
Refunds & Returns
Return my product
If you wish to make a return, please follow the instructions on this page to initiate your return process.
What is your return policy?
We offer a full refund on products returned within 30 days in their original condition.
Received damaged products
In the next step, you will have an option between a replacement item or a refund.
Please note that you should not dispose of the items until our customer service team has reached a resolution with you.
Thank you for your understanding and patience during this process.
Order information
Order status
Use this link to check your order status.
Order confirmation
Order confirmations are always sent to the email address you provided during checkout. If you haven't received one, please check your spam or junk folder as it may have been routed there.
If you still can't find the confirmation email, it's possible there may have been a typo in the email address entered at checkout.
Please click here and select the appropriate question to receive assistance with your issue.
Cancel my order
If you've already placed your order, we cannot prevent it from being shipped out. Please follow our refund instructions once you have received your product to initiate a return and refund for your order.
Payment questions
Klarna payment error
If you get an error message when you try to make a payment in the app, you can:
- Make sure you are using the latest version of the app
- Clear cookies in the browser
- Make sure you are not using a restricted network (such as an office connection)
- Check that you have sufficient funds to complete the payment
Pause my Klarna invoice
Log in to the app to extend your due date. If it is possible to extend your due date, the option will be there. Click here to learn more.
Refund payment
It can take up to 2 weeks for us to process returns. Once initiated, please expect your refund to be processed within 5-7 business days.
Didn't find an answer to your question?
Order Info Request
We can address nearly all queries, maintaining an average response time of 3 minutes.
Chat With Us (Online)
We can address nearly all queries, maintaining an average response time of 3 minutes.
Send us an email
Anticipate an average response time of 1-3 business days upon emailing your inquiries.
© Copyright 2024 | The Iron Case | Privacy Policy